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Technical Writer

This individual will have a full-time position reporting to the Product Manager of Commercio. Working closely with the Product Manager, Product Owners, Developers, UX and Instructional Design, you will analyze and document product features and functionality while writing easy-to-understand user interface text, online help, and developer guides.

Facilisgroup is a leading technology provider in the Advertising and Marketing industry headquartered in Brentwood, MO. We build software-as-a-service solutions that help the promotional products industry participants become more efficient and grow their sales. Over $1 billion of sales are processed through Facilisgroup technology products each year.

We are seeking a Technical Writer for our ecommerce product.

Facilisgroup is a fast-moving, fast growing, innovative SaaS company located in Brentwood, Missouri.

Responsibilites:

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Develop comprehensive documentation that meets organizational standards and is appropriate for its intended audience
  • Develop and maintain detailed databases of appropriate reference materials, including research, product documentation, tutorials, release notes and design specifications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation for both existing and additive functionality

Required Skills:

  • Possess exceptional analytical and conceptual thinking skills
  • Prioritize and execute tasks in a fast-paced environment while demonstrating close attention to detail
  • Take on new challenges and desire to build on current skills

Education & Experience:

  • Previous experience writing software documentation and procedural materials for multiple audiences
  • Superior English written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, help refine content and create visuals and diagrams for technical content
  • Experience working in an agile environment alongside Product Managers, Product Owners, UX Designers and Developers
  • Experience interpreting functional requirements and translating them into product and feature documentation
  • SCRUM training and certification is a plus
  • Promotional Products Industry experience is a plus

To apply for this position, please go to the link below, complete the Culture Index survey and upload your resume.

This survey is a tool that helps us better understand your overall fit for the position and how you prefer to be managed and communicated with. Candidates under consideration will be contacted for an interview.

Facilisgroup is an equal opportunity employer. We are committed to treating everyone with dignity and respect. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or criminal history.