Celebrating the Heart of Promo!
Happening May 12–16, 2025
A week dedicated to celebrating the Customer Service Reps who keep the promo world running! Behind every successful transaction is a CSR balancing deadlines, details, and demands — all with the support of Syncore’s powerful tools.
That’s a Wrap on CSR Appreciation Week
4 days, 1,000 + CSRs and endless gratitude.
Behind the Scenes and From the Heart
Meet Becca Fraser our CSR of The Year, and the person who keeps things moving at Kreative Marketing Kompany. In this exclusive video, Becca shares what makes her proud to be a CSR, how with the support of KMK she’s been able to grow her career while raising a family, and the wisdom she’s gained from mentors and real-world experience.
Just for CSR’s: Exclusive Syncore Spring Release Training
Exciting updates to Purchase Orders and Jobs that make a CSR’s day-to-day easier!
Big Easy Giveaway
One lucky CSR will win a VIP trip to the 2025 Facilisgroup Summit in New Orleans—complete with an upgraded suite, flights, and a special Mardi Gras Magic Gift Package filled with all the festive flair they’ll need to Summit in NOLA in style!
(CSR’s only)
A special message to kick off the celebration!
Enjoy a coffee on us today!
Get a coffee, a tea, or your favorite mid-morning pick-me-up. You’ve earned it! Watch your email today for a special Starbucks gift card heading your way.
Celebration Kit
Show your CSRs some love with digital assets you can use internally or share on social. Banners, badges, social frames, and more—everything you need to highlight your team!
Tell Us About Your CSRs
Tell us about the CSR superstars on your team! Upload their names, photos, and a short video or message sharing what they mean to your team.
Enter to Win a VIP Trip to New Orleans
Exclusive Syncore Spring Release Demo – Just for CSRs!
Get an exclusive look at what matters most to CSRs from the Syncore Spring Release! Check out new features in Jobs and Purchase Orders, along with a guided tour of the updated Knowledge Base, highlighting tools and content created to help you work smarter every day.
Dive into the tools designed to support your superpower!
Follow Along
We’ll be posting content and surprises throughout the week.
Tag us on social @Facilisgroup and use #FacilisCSR so we can feature your team!
Thank you to all our CSR Champions!
Lauren’s warm and thoughtful approach is evident in all aspects of her work. Her graceful and precise management of the front desk makes her an invaluable and reliable team member. Her dedication is deeply appreciated, and her kindness is a true asset! 
Going above and beyond everyday to ensure our clients receive phenomenal service. With a bubbly personality and a smile that lights up the room;Katrina is killing it in the CSR world and we love having her at Brand Blvd. 
Sheila keeps things flowing.. Her ability to juggle many projects and never leaves anything left for chance, shows me that her dedication to our team is always is always first on her mind. She is a pleasure to work with and I can’t thank her enough for all that she does for me. 
Jasmine is the definition of reliable. ”always on top of the details, quick to respond, and never lets anything slip through the cracks. She makes everything run smoother and is an absolute rockstar! 
Abby, our phenomenal Customer Service Representative, is the heartbeat of our operations, seamlessly managing orders, tracking, and customer service with unmatched skill. Her mastery behind the scenes gives us all rock-solid confidence that everything is under control. Friendly, approachable, and endlessly accommodating, Abby’s warm demeanor makes every interaction a pleasure. She’s fiercely dedicated to the company’s success, pouring her hard-working spirit into every task and always stepping up to help. Abby’s exceptional talent and vibrant positivity make her an absolute standout, elevating our team to new heights! 
Despite Sheldon cheering for the Toronto Maple Leafs, we think he is a winner!! 
We have the quietest CSR in the Industry but she let’s her email do her talking! Many times Cindy has been the difference between orders arriving on time for an event date. She has a great attention to detail and our clients enjoy working with her. 
The team relies heavily on our CSR lead’s meticulous attention to detail and commitment to accuracy! Isabel’s collaborative spirit and willingness to always lend a hand have had a significant positive impact on the team’s growth and development. She consistently provides guidance, support, and encouragement, fostering a learning environment where everyone can thrive. Isabel’s commitment to helping others succeed is deeply appreciated! 
Joe, aka Trey, is the GOAT of CSR’s at DAS. He has been with the company for 8 years and consistently holds down our highest-producing reps in the company and has trained every CSR that has come into the company over the years. Trey also brings the fun and laughter every day and holds the title of “CFO – Chief Fun Officer”- see video attached for reference! 
Amelia’s teammates love her. Here is some of what they had to say: “Thank you to Amelia for everything you do! Your reliability and dedication make a real difference in keeping Pride’s orders on track and the company running smoothly. We couldn’t do it without you!” “Amelia is the Queen of getting it DONE” the heartbeat of this team and the rockstar behind the scenes. She is the ultimate problem solver” ridiculously detail-oriented, creative, and determined. If it takes moving mountains (or UPS trucks!) to get an order delivered on time, she will make it happen and she is not afraid to raise hell to do it. We seriously couldn’t do what we do without her, and we’re ridiculously lucky to have her.” “Our CSRs are amazing! They are on top of all our orders to make sure the order process goes smoothly for our clients. In the end, our CSRs are the last contacts our clients hear from with their orders and are the lasting impressions on the company! so many great things are said about them from our clients!” 
Sheila is so thorough, I know when an order reaches her, she will make sure everything is correct and that the customer is aware of each part of the process. I could not do my business without Sheila, she’s an amazing partner! 
Brandon’s adaptability to wearing several hats are invaluable assets to the team. He readily embraces new challenges and adjusts to changes with grace and efficiency! His willingness to go the extra mile by providing superb customer service and assisting in sales are truly appreciated! 
Jasmine, Dana, and Kristen. What can we say? They all are a God-send In so many ways. From phone calls to Teams, to emails and texts. No order too small, nor one too complex. Their humor and grace make all of us smile. Their collective efforts How they go the extra mile. Without you managing details, We fear we’d fail, But them on the job, We have wind in our sails! 
I am grateful for Chin because she goes above and beyond to help in any area she is needed! -Shelby I am grateful for Chin because she’s always approachable, ready to help, and fun to work with! – Claud I am grateful for Chin because she is reliable and always willing to assist with a project. She has saved us all time, money and headaches. – Audrey I am grateful for Chin for always being willing and able to help out in a pinch. If there are questions on a project, there is no hesitation from Chin to ask for further clarification. Chin really makes my day a lot easier. Thank you so much! – Steve I enjoy working with Chin because she is thorough and trustworthy. Chin has great intuition and is also comfortable asking questions when she needs to. I have peace of mind working with Chin because I know she will do her best. -Karen I am grateful for Chin because she is patient with me while I learn new things I am thankful for Chin because she turns around her mockups so quickly and with care towards the product and the customer I enjoy working with Chin because she’s turned me on to Korean rom coms! -Rachel I enjoy working with Chin because she is willing to teach me how to do something (like Canva), but also wants to know how to learn new things too. And she’s super nice to work with! -Alicia I am grateful for Chin for always being willing to learn, grow and accept challenges. She is always kind, helpful and resourceful. Thank you for being you!! -Jen 
I want to give a heartfelt shout-out to our incredible CSR, Amal Bakhit! Your dedication and tireless effort every day are truly inspiring. Thank you for consistently going above and beyond to ensure our customers receive the best service possible. We deeply appreciate all that you do! 
I am pleased to nominate Connie Cox for recognition as an outstanding Customer Service Representative at Identify Yourself. As a key point of contact between our clients and our business, Connie consistently exemplifies professionalism, efficiency, and a genuine commitment to customer satisfaction. In the fast-paced world of promotional products, where timelines are tight and customization is critical, Connie stands out for her ability to manage complex orders with accuracy and care. Whether coordinating last-minute rushes, navigating supplier constraints, or keeping clients informed of their order status, they approach every task with a positive attitude and a solution-oriented mindset. Clients often praise Connie for her responsiveness, attention to detail, and friendly demeanor. One client recently remarked, Connie is the best thing that ever happened to me in my role as a promo purchaser. This is just one example of the many glowing comments we receive that highlight her exceptional service. Beyond day-to-day responsibilities, Connie has also contributed to process improvements such as developing company policies, helping streamline operations and improving team efficiency. Her dedication not only enhances our client relationships but also makes her a valued member of our internal team. She regularly goes above and beyond to support colleagues, mentor new team members, and uphold the values of our company. For these reasons and many more, I wholeheartedly recommend Connie for this recognition. Her hard work, professionalism, and unwavering commitment to excellence deserve to be celebrated. 
COULDN’T DO ANY OF THIS WITHOUT MARCO 
Diane’s teammates love her. Here is some of what they had to say: “Diane is always on top of what needs to get done with each client order. She’s fast/accurate/knowledgeable and helpful! Extremely thankful to have her as a teammate!” “Thank you to Diane for everything you do! Your reliability and dedication make a real difference in keeping Pride’s orders on track and the company running smoothly. We couldn’t do it without you!” “The one team member I couldn’t (or at least wouldn’t) want to do my job without is Diane Makrocki. She is a rock star on the daily, making sure that our orders flow smoothly as possible and deliver on time! Along with her dedication to her work, she has the most charming personality that sets her apart from others.” “Diane is the Queen of getting it DONE! the heartbeat of this team and the rockstar behind the scenes. She is the ultimate problem solver, ridiculously detail-oriented, creative, and determined. If it takes moving mountains (or UPS trucks!) to get an order delivered on time, she will make it happen and she is not afraid to raise hell to do it. We seriously couldn’t do what we do without her, and we’re ridiculously lucky to have her.” “Our CSRs are amazing! They are on top of all our orders to make sure the order process goes smoothly for our clients. In the end, our CSRs are the last contacts our clients hear from with their orders and are the lasting impressions on the company. so many great things are said about them from our clients!” 
Suzy is the absolute best! Check out all our team has to say about her in the image attached! 
Dana is grace under fire with an awesome sense of humor! We’re so appreciative of everything she does to make our clients’ wishes come true! 
Lisa, your dedication and hard work every day do not go unnoticed. Thank you for always going above and beyond to ensure our customers are happy and satisfied. We truly appreciate everything you do! 
Kristen leads the team with patience, professionalism, and a solutions-focused mindset. She sets a high standard through her example, fostering a culture of accountability, empathy, and continuous improvement. Her leadership strengthens the team and enhances the overall customer experience. We’re lucky to have her leading the way! 
While remote, Haylee is an integral part of the team, making her presence known through her efficiency and professionalism! Her consistent delivery of quality work and focused approach are deeply appreciated. The team values her contributions and even more so her warm and inviting personality! 
Jeff keeps more balls in the air than Cirque Du Soleil’s best juggler! So cool under pressure! 
I want to give a big shout-out to our exceptional CSR, Dave Flores! Your dedication and hard work every day are truly remarkable. Thank you for consistently going above and beyond to ensure our customers receive top-notch service. We deeply appreciate all that you do! 
Krysta has taken a great leadership role at Triple Stitch Branding as far as CSR extreamly dedicated abd detailed. she has mature and excelled in her roll in the last few yeat and has become the go to in our company. She cares about our business. 
Marissa’s growth and commitment to her role have been remarkable. She has rapidly absorbed the nuances of customer service and proactively seeks opportunities for improvement each day. Her dedication and eagerness to learn are truly inspiring. She has become an integral part of the team, and her continued success is anticipated with enthusiasm! 
Kerri is awesome! Check out all our team has to say about her in the image attached! 
Employee Spotlight: Lea – A Cornerstone of Our Team We are proud to recognize Lea, such a dedicated and exceptional customer service representative. Lea exemplifies everything we value in a team member: meticulous attention to detail, unwavering dependability, and a consistent drive for excellence. Lea’s accuracy and thoroughness ensure that every order is correct and delivered on time. Her commitment to getting things right the first time not only streamlines operations but also builds trust with our clients and colleagues alike. Always pleasant and cooperative, Lea is a joy to work with. She goes out of her way to be helpful and supportive, making her an integral part of the team. The sales department especially relies on her day in and day out, knowing they can count on her for seamless execution and reliable communication. Lea’s consistency is unmatched—she never misses a day of work, always arrives on time, and performs her duties with a positive attitude. Even when challenges arise, Lea never complains. Instead, she approaches problems with a calm, solution-focused mindset and handles them independently with impressive effectiveness. We are incredibly fortunate to have Lea on our team. Her professionalism, kindness, and strong work ethic make her a role model for all of us. Thank you, Lea, for being the dependable backbone of our customer service team! 
Morgan is our Senior CSR who manages to juggle an incredible number of orders all at once and still finds time to train all of our new employees and keep all of our tenured employees up to date on things. We’d be lost without her holiday signature update reminders, as well as all of her tips and insight into all things Syncore. 
Tabby strives for excellence in everything she does. She lights up a room with her positive vibe which helps everyone on our team to be the best version of themselves. I could not be an Achiever without Tabby Clock! Just as her last name suggests, she keeps my orders running on time! Her famous quote is “girl, I have got your back!”. Thank you Tabby for being an amazing CSR and a cherished friend. Love you!! Tabby is absolutely AMAZING! She is happy and fun loving and cares about our customers. Her attention to detail and problem solving makes our sales lives easier! She has developed relationships with our vendors and is able to work her magic. She always does the right thing and expects others to do the same! I love it when she says, “I got you!” 
The CSR All-Star of all of our in-house production! You rock! 
The CSR All-Star of all of our promo orders! You rock! 
I want to extend a shout-out to our outstanding CSR, Abegail Macaspac! Your unwavering dedication and hard work every day are truly commendable. Thank you for consistently going above and beyond to ensure our customers receive exceptional service. We deeply appreciate all that you do! 
Hayley is a true go-getter! She tackles the toughest challenges head-on, always finding a way to make things work. 
Justin is a STUD – no other way to put it! His attention to detail and ability to manage multiple projects simultaneously, catching any mistakes that arise, his quick solution skills, and talent with graphics, make him a well-rounded CSR and one that goes ABOVE and BEYOND for our clients! He is always available for our Account Managers, any time they have an urgent order to get placed, need help with artwork for a project, all while remaining calm and professional, and keeping wonderful relationships with our suppliers. We couldn’t ask for a better CSR! We LOVE YOU, Justin! 
Julie or as my team and I like to call her “The Grinch” has always gone out of her way to help her team mates, her dedication in ensuring all the tasks are actioned and in alignment with the job requirements is remarkable. I would like to thank Julie on behalf of Full line for her efforts and my army of chipmunks could not have a better member 🙂 !!