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Secrets Moxche Know Before You Go

The Platinum Elite Trip 2023 is quickly approaching – April 27, 2023 – May 1, 2023 – and soon, you and your guest will be jetting off for Playa del Carmen, Mexico! As you begin to prepare for the trip ahead, please review the following details regarding your travels. 


Generic group hotel dates at Secrets Moxche Playa del Carmen on the following days:

Check-in Date: April 27, 2023

Checkout Date: May 1, 2023


Transfers will be provided based on your arrival and departure flight in and out of the Cancun Airport. If you booked your own air, please make sure to update Travel Headquarters with any schedule changes.

Upon arrival, please collect your luggage and proceed through Customs to EXIT the airport. Uniformed Tropical Incentives staff (wearing blue shirts and navy slacks) will be standing outside holding the Facilisgroup logo and will escort you to your vehicle.


You will pick up your activity confirmation at the registration desk for your sponsored activity for while in Playa del Carmen.


Upon arrival, please check in at the Platinum Elite Hospitality Desk located in the lobby bar area.

Day One: Thursday, April 27th

  • Depart home city for Cancun International Airport (airport code: CUN)
  • Arrivals and transfer via private transportation to Secrets Moxche Playa del Carmen
  • Resort and Hospitality Desk Check-In
  • 7:00PM – Welcome Reception – Pool Terrace (attire: Resort Casual)

Day Two: Friday, April 28th

  • 9:00AM – 4:30PM Hospitality Desk Open
  • Day at Leisure
  • 1:00 – 2:30PM Beach Olympics – Beach Area
  • Evening at lesiure

Day Three: Saturday, April 29th

  • 9:00AM – 4:30PM Hospitality Desk Open
  • Pre-selected offsite activity
  • Afternoon/Evening at Leisure

Day Four: Sunday, April 30th

  • 9:00AM – 4:30PM Hospitality Desk Open
  • Day at Leisure
  • 7:00PM – Farewell Dinner – Beach (attire: Resort Casual)

Day Five: Monday, May 1st

  • Departure Transfer via private transportation to Cancun International Airport. Please note, specific departure time and details will be provided in your departure notice. Please stop by the Hospitality Desk with questions or concerns.

Join our Facebook Group!
To ensure we all stay connected while at the resort, join our event Facebook group! Feel free to post anytime on the trip so other attendees know where the party is and can come hang out.


U.S. Citizens: You must have a valid passport with an expiration date six months or more after your return from Mexico and containing at least one blank page for your trip. Without a valid passport, which must agree with the name on your electronic ticket confirmation, you will not be permitted to board your flight.


Should you encounter a problem requiring immediate attention en route to or from Playa del Carmen, Facilisgroup MexicoTravel Headquarters is available to provide assistance 24 hours a day, seven days a week. Please call 855-846-1950 during normal business hours, on weekends or after hours call 888-219-7186.


Facilisgroup Mexico Travel Headquarters
855-846-1950 (toll-free)
[email protected]