New Tools Distributors Can Use to Scale Operations from Pitch to Pay | Syncore Fall ‘25 Release Recap

At Facilisgroup, our platform innovation spans a full 360° so promo distributors can manage the order lifecycle from first pitch to invoice paid in one system – Syncore.  

Quarterly 360° Updates: The Bigger Picture 

Syncore’s seasonal releases aren’t about incremental improvements—they’re a consistent, organization-wide commitment to innovations specific to the promo industry. Each quarter, new 360° tools are rolled out to close process gaps and provide owners and operations leaders the structure they need to reach the next level. This ongoing cadence ensures high-volume distributors are always equipped with the latest capabilities to drive efficiency and growth across all your teams – sales, service, and finance.  

Here’s a quick summary of updates included in Syncore’s Fall 2025 Release:  

• Custom AR Statements 

• Fast Proposal Pricing 

• Reliable PSST Processing 

• Outlook Email Integration 

• Prebuilt Marketing Assets 

How can these updates be used to increase efficiency and drive scale?  

1. Customizable AR Statements: Drive Faster Payment 

Finance teams can send customizable AR statements directly from Syncore with built-in tax and payment details. This eliminates the need to reconcile data between multiple systems, reduces manual checks, and helps highlight overdue amounts for quicker payment. It also creates a more professional, consistent client experience to reduce back-office and sales friction. “We used to fall behind in AR, but Syncore makes it so easy to send those past-due statements,” said Distributor Partner John Byron, President at Prosperity Promotions. “We brought down past dues by $250K in a year.” 

As a GM at one of our other Distributor Partners shared, in their previous order management platform, customer statements had to be sent out of QuickBooks, and they often didn’t match the tax in their order management system, so they had to check every single statement against their other systems before sending.  

“Having everything housed in Syncore – including taxes and customer statements – is fantastic. Syncore is going to significantly reduce the amount of extra auxiliary systems that we’re having to use to track things. I’m really excited about that time savings,” she said. 

2. Decoration Cost Manager: Fast, Accurate Proposal Pricing 

Are your sales reps wasting time searching for the right decorator pricing? Are your teams manually entering decoration pricing over and over on proposals? With Syncore’s Decoration Cost Manager, distributors can reduce manual errors and margin loss. It allows management to set standardized run charges, enabling reps to build Proposals faster and with confidence. No more digging through PDFs—just accurate, consistent proposal pricing every time.  

3. Electronic Purchase Orders (ePOs): Fast & Accurate Processing 

Are your teams manually typing or copying/pasting details into orders? Manual data entry, especially for complex orders – like those with Pack Separately, Ship Together (PSST) instructions – can lead to costly mistakes. Syncore continues to add ePO tools that give your team the ability to select from pre-populated dropdowns to reduce manual data entry – improving order speed and accuracy.  

This fall’s ePO updates let customer service teams select from pre-populated decorator lists, ensuring address accuracy and eliminating freight charge errors for PSST orders for suppliers like SanMar. Orders are processed faster with fewer delays and data errors.  

4. Syncore + Outlook Integration: Seamless Client Communication 

Syncore Connect makes it easy for distributors to connect prebuilt & fully integrated solutions (not just DIY zaps) to the technology they already use. 

The new Outlook integration, included with your Syncore subscription, lets users log client emails into Syncore with a single click, keeping records clean and accessible in both systems.  

Client information, like follow-up tasks, urgent reminders, and communication logs, is visible right in Outlook, so you don’t have to open Syncore while emailing clients. 

Additionally, users are prompted to create new prospects if a contact isn’t recognized. This integration streamlines communication and ensures no opportunity slips through the cracks.  

5. Marketing Vault: Ready-to-Use Outreach Assets 

No more waiting for designers or relying on DIY graphics—Syncore’s Marketing Vault provides a full library of pre-made email and social media assets that are easy to browse. Teams can launch campaigns and connect with prospects faster, using professionally designed materials tailored for distributor outreach.  

Summary 

Syncore’s commitment to quarterly innovation means that every seasonal release brings new tools to help distributor teams work more efficiently across all their teams and scale for the long term. Click here to learn more about Facilisgroup’s 360 Promo Platform, Syncore.