Dedicated to data security & a reliable platform
Protecting your data is a top priority, so we’ve built a strong security foundation to keep your information safe, private, and available when you need it.
Syncore Security & Reliability Benefits
Our platform, security tools, & processes are carefully designed to ensure your data stays:
Confidential
Through permissions & data protection measures, only the right people see your data.
Accurate
Data isn’t changed or tampered with by the wrong users, inside or outside your company.
Available
Everything you need to see is available – your data is preserved through redundancy.
How we protect your data, stay compliant, & ensure Syncore is always ready for you
The encryption, 24/7 monitoring, & credentials to protect your data
- All data is encrypted using industry-standard practices like HTTPS protocol and AES encryption
- A dedicated security team and external experts monitor for suspicious activity 24/7
- Only authorized individuals with unique credentials can access customer data
- We use Multi-Factor Authentication (MFA) to verify identity with Syncore logins
SOC 2 & PCI compliance to protect your data – and your clients’
- Syncore is SOC 2 Type 1 compliant, meaning we meet strict requirements around security, availability, & confidentiality of your data
- Paya, used in Syncore for online payments, is also PCI compliant, ensuring payments are processed securely
- We have clear, tested plans for incident response & disaster recovery to ensure we can quickly detect, contain, & recover from any event
A platform you can rely on with built-in redundancy & high availability
- Data is hosted in multiple high-security data centers & backed up several times a day for fast recovery
- Most components of our infrastructure is configured redundantly to prevent single points of failure
- All system changes are thoroughly tested & approved before going live, ensuring stability
Trained team led by information security experts
- All employees with access to your data pass mandatory background checks, sign confidentiality agreements, & receive frequent security training from day one
- We have a dedicated Information Security team responsible for enhancing & implementing appropriate security controls across the organization & all information systems, both internal & external
How we protect your data, stay compliant, & ensure Syncore is always ready for you
Effectively organize & align sales activity
Sales & Contact Dashboards
Opportunity Pipeline
Sales Calendar & Follow-Ups
Engage & impress your clients
Marketing Vault
Product Search
Collections & Campaigns
Close deals & maintain job visibility
Interactive Proposals
Quotes & Sales Orders
Job Log
Create a repeatable revenue stream
Client Rating
Activity Tracker
Repeat Jobs
Frequently Asked Questions
How do you keep my data safe?
Keeping your (and your client’s) data safe is baked into everything we do. All data is encrypted whether it’s sitting in storage or moving across the network, using industry-standard practices like HTTPS protocol with TLS encryption for data in transit, as well as AES encryption for data at rest. Our physical datacenters are locked down with strict access controls so that only authorized personnel can get in. On top of that, we run multiple layers of advanced firewalls and security tools that monitor threats around the clock, backed by a dedicated internal security team and external experts monitoring suspicious activity 24/7.
Where does my data actually live, and who can see it?
Your data is hosted in multiple high-security data centers and is backed up multiple times a day so it can be recovered quickly if anything goes wrong. Access to those data centers is tightly controlled and monitored. On the software side, only authorized individuals with unique credentials can access customer data, and all access is logged.
Is Facilisgroup SOC 2 compliant?
Facilisgroup completed a SOC 2 Type I examination as of December 31, 2025. We also have a dedicated Information Security team responsible for implementing and maintaining security controls across all our systems – internal and external. All employees with access to customer data pass mandatory background checks, sign confidentiality agreements, and receive ongoing security training.
We’re also working toward a SOC 2 Type II audit, which evaluates operational effectiveness over time.
Is Syncore built for enterprise data security requirements?
Yes – Syncore is built from the ground up with enterprise-grade security in mind. From SOC 2 Type I compliance and AES encryption to 24/7 threat monitoring by both an internal security team and external experts, Syncore is designed to meet the standards that security-conscious organizations demand. Your data is hosted in high-security data centers, protected by multiple layers of firewalls, and backed by a dedicated Information Security team that continuously improves controls across every system. Whether your IT team needs to check compliance credentials, review access policies, or verify uptime reliability, Syncore is built to hold up to enterprise scrutiny.
With Syncore, you can go after those larger enterprise clients.
How do you handle it when something goes wrong?
We have documented, periodically tested incident response and disaster recovery plans so that if something does happen, we can detect it, contain it, and recover fast. Our infrastructure is built with redundancy to reduce single points of failure – so even if one component has an issue, your access and data aren’t affected. Independent security experts also test our systems periodically to find and fix vulnerabilities before they become problems. You can check the real-time status of our services anytime at status.facilisgroup.com.
How often is my data backed up?
Your data is backed up multiple times every day to make sure there’s always a clean, recoverable copy no matter what happens. Our infrastructure is also built with redundancy, meaning most single points of failure can’t take things down. Combined with tested disaster recovery plans, we can get things back up and running quickly if we ever need to.
How do you keep Syncore secure during updates and changes?
Every change to Syncore goes through thorough testing and approval before it ever goes live. We also keep our testing and development environments completely separate from the live platform, so there’s no risk of something experimental affecting your real data. Devices across our infrastructure are kept up to date and protected with endpoint security, and all system components are configured with redundancy built in – so updates don’t create gaps or instability.
Which login tools does Syncore work with?
We support multifactor authentication (MFA) to add an extra layer of protection to your account. We strongly encourage all users to enable MFA and to keep their credentials private. Only authorized individuals with unique credentials can access the platform, and we keep a close eye on access activity to catch anything unusual. For questions about SSO or identity provider integrations specific to your setup, contact us at [email protected].
Still have questions?
Feel free to contact us at [email protected] with questions about any of your security needs or concerns.