Overview 

At Facilisgroup, protecting your data is a top priority. We’ve built a strong security foundation to keep your information safe, private, and available when you need it. 

We follow a structured approach to security to ensure your data stays: 

• Confidential – only the right people can see it. 
• Accurate – it’s not changed or tampered with. 
• Available – it’s there when you need it. 

What We Do to Keep Your Data Safe 

• Our physical offices and servers are secured with strict access controls, allowing entry only to authorized personnel. 
• Your data is hosted in multiple high-security data centers (like Microsoft Azure) and backed up multiple times a day—both online and in offline storage—for fast recovery. 
• Access to these datacenters is tightly controlled and monitored. 
• All data is encrypted, whether it’s being stored or sent. 

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, the safety and security of your information also depends on you.  

Your Role: Keep your password private. Don’t share it with anyone. Enable multifactor authentication. 

The Digital Defense 

• We use multiple layers of advanced security tools and firewalls to automatically detect and block unauthorized access and cyber threats 24/7. 
• A dedicated security team and external experts monitor for suspicious activity 24/7. 
• We use redundant systems to avoid downtime and ensure reliability. 

All components of our infrastructure are configured redundantly to prevent single points of failure.  

Security Within Our Products 

• All data is encrypted using industry-standard protocols like HTTPS and AES. 
• Our testing and development environments are kept strictly separate from the live platform that holds your data. 
• Only authorized individuals with unique credentials can access customer data. 
• Independent experts test our systems periodically to find and fix vulnerabilities. 

People and Process Security 

• We have clear, tested plans for incident response and disaster recovery to ensure we can quickly detect, contain, and recover from any event. 
• All system changes are thoroughly tested and approved before going live, ensuring a stable and secure platform. 
• Devices are kept up to date and protected with endpoint protection. 

Security Compliance 

Facilisgroup is actively working toward the American Institute of Certified Public Accountants (AICPA) SOC 2 (System and Organization Controls) certification, which is an independent audit that validates our strict security and control standards. 

There is a dedicated Information Security team responsible for enhancing and implementing appropriate security controls across the organization and all information systems, both internal and external. 

All employees with access to your data pass mandatory background checks, sign confidentiality agreements, and receive continuous, up-to-date security training, starting from their first day. 

Questions? 

Reach out to our Information Security team at [email protected]. 

You can also check the real-time status of our services at https://status.facilisgroup.com.