“We scaled our business from 6-7 employees in 2019 to 22 employees today, and we’ve doubled our revenue along the way. Facilisgroup has been really great for us and it allows us to hire great people, retain great people, and give them a great experience.”
With key processes stuck in team members’ heads, HF Custom Solutions struggled to standardize workflows and onboard new hires, slowing growth. Disconnected tools also limited visibility into performance, making alignment and accountability difficult.
Implementing Syncore & Core 360 Playbooks provided structured processes, shortened onboarding time, & gave daily visibility into revenue. Facilisgroup support & deep community connections gave them confidence in their growth path forward.
With comprehensive technology and processes to scale, HF Custom Solutions had the foundation to double their revenue, add 15 employees, and reduce new hire onboarding time by 50% in their first five years with Facilisgroup.
Before joining Facilisgroup and adopting Syncore, HF Custom Solutions relied on several different platforms to run the business – SAGE, Excel, and Trello, to name a few. While these tools worked initially, they created fragmented processes and limited visibility across operations. As the company prepared to scale, training new hires became a major hurdle. “You can’t train people on things that are living in someone else’s head that have just been passed down or done a certain way for a long time,” said Joe Brown, CEO. In using these stitched together solutions, HF Custom Solutions didn’t have the support of an industry-specific community to learn from and bounce ideas off of. They needed a unified platform that could allow them to manage their entire business, onboard new employees efficiently, and establish mutually-beneficial relationships with other promo leaders.
Syncore was exactly what HF Custom Solutions needed to bring everything together into one system. Syncore provided comprehensive, built-in tools for every major piece of their business from sales to finance. Core 360 Playbooks, that outline specific tasks and repeatable processes made onboarding faster and scalable.
Through comprehensive technology, established processes, and community support, HF Custom accelerated their growth on every front.
After joining Facilisgroup, HF Custom Solutions quickly saw improvements in new employee onboarding, efficient operations, and business-wide visibility. Training time dropped from months to just a few weeks, enabling growth from 7 to over 20 employees. “Syncore allows us to continue to hire great people, retain good people, and give our customers a great experience,” said Brown.
With everything happening in one system, their visibility improved across the board. Daily leaderboards, activity tracking, and robust reporting helped foster a culture of transparency, accountability, and excellence. Their dashboard, showing AR, AP, and business performance gives leadership the data they need to understand where they are today and where they need to go next.
Confidence in Syncore’s back-end processing capabilities, the built-in supplier buying power of Facilisgroup, and the support of its community helps HF Custom Solutions feel like they can pursue and win any customer – a key reason for their doubled revenue growth and their positive outlook for the years to come.
“Syncore really is, to me, the industry standard,” said Brown. “If you’re looking for a platform that will grow with you, Facilisgroup is the way to go.”