“I would recommend Facilisgroup to anyone who needs a better order writing system, needs to streamline their workflow, and wants to be a part of a pretty inspiring group. I don't think we'll ever leave or find anything better than Syncore.”
Spencer Gear's previous software lacked critical functionality across the order lifecycle, resulting in manual data entry & paper trails, sales reps spending time on order processing instead of new business, and unscalable, disjointed processes.
Joining Facilisgroup and implementing Syncore gave Spencer Gear the advanced tools they needed to close new business and process orders faster along with a collaborative, inspiring peer community to connect with and learn from.
Soon after joining Facilisgroup, Spencer Gear experienced increased operational efficiency which allowed for more focus on new business, community-driven inspiration, and confidence in their ability to grow the business.
With Spencer Gear’s broad range of services – from webstores to kitting and fulfillment, and design – their employees found themselves “wearing every hat” with no clear handoffs or processes between different teams. This especially hindered sales reps from focusing on sales.
Reps were glued to their computers trying to sell and process their own orders, with little visibility into order margins and other important data. Their SAGE sites had little filtering, distracting sales reps with low-quantity, low-margin business they didn’t want.
Spencer Gear’s previous software – a combination of Epromo, SAGE, Xero, and more – was fragmented and inefficient. While team members who had been with the company for a while got used to how the system worked, they knew the technology lacked what they needed to work efficiently from start to finish – from placing orders to invoicing.
“Our invoicing was kept in a completely different system, reporting wasn’t good, it didn’t integrate with anything,” said Julie Millburg, Key Account Manager.
As a small but mighty team, The Spencer Gear sales team saw Syncore as “a breath of fresh air” eliminating a lot of the manual work and freeing up their time to focus on sales. It helped them source products easier and gave them the ability to create sophisticated Proposals so much faster, considering they used to manually type in item numbers on SAGE and send links to clients.
With so many repeat clients, they also appreciate the simple nature of Syncore’s repeat order functionality. “It’s the click of a button to do a repeat order… we love the feature that tells you what you repeated it from so you’re not copying and pasting to keep a paper trail going,” said Millburg.
Syncore’s TSC sites filter to quality products from our Preferred Suppliers have helped sales bring in high-margin orders with minimums that make it worth their time. Sales reps also appreciate Syncore’s visibility into key details like order margins and sales commissions, so they always know how they’re tracking toward individual and company goals.
Spencer Gear has benefited from the business philosophy behind Core 360 Playbooks, which have helped sales and service teams separate processes and work together more efficiently, giving leadership confidence in the company’s ability to grow quickly. “We are on the smaller scale, but I know this is going to help us grow just tremendously,” said Millburg.
As a newer Partner, Spencer Gear is excited to take advantage of more Facilisgroup Partnership benefits. They’ve thoroughly enjoyed the events they’ve attended and connected very quickly with other distributors, leaving feeling motivated to try new things. “I tell my boss every time I leave an event, ‘This is what I need.’ It feels like more of a team, a family, almost,” said Millburg. Sales leaders at the company like Julie are also excited to take advantage of Facilisgroup’s exclusive, complimentary professional development courses for effective, proactive selling in promo. “Even though I’ve been selling for 18 years, it’s nice to have a refresher,” said Millburg.
Syncore, Core 360 Playbooks, and the overarching Facilisgroup Partnership have equipped Spencer Gear employees to succeed, feel motived, and changed the way they approach their work every day.
For distributors that are nervous about getting their sales team on board with a platform and process change, Millburg said, “There are so many growing pains when you’re growing as a company and then thrown into switching your systems and switching up how you do everything, but give it a year and you’re not going to look back. I would recommend Facilisgroup to anyone who needs a better order writing system, needs to streamline the workflow, and wants to be a part of a pretty inspiring group. I don’t think we’ll ever leave or find anything better than Syncore.”