Celebrating the Heart of Promo!
Happening May 4 – 8, 2026
A week dedicated to celebrating the Customer Service Reps who keep the promo world running! Behind every successful transaction is a CSR balancing deadlines, details, and demands — all with the support of Syncore’s powerful tools.
A Week Dedicated to Our Incredible CSRs
What an incredible week it has been celebrating the CSRs who keep promo moving every day. From kickoff celebrations and surprise coffee gifts to community shoutouts across social, our exclusive CSR Advantage webinar, and celebrating CSR of the Year Christine Rinehart, this week was dedicated to recognizing the heart, dedication, and impact CSRs bring to this industry. Now, hear from the people across our community honoring the incredible impact CSRs make every day.
Watch the wrap-up video and relive the best moments from CSR Appreciation Week 2026.
A Special Webinar Just for CSRs
This CSR exclusive session focuses on how to use ePOs more efficiently for faster order turnaround. CSRs will gain practical insights into ePO best practices, how to encourage ePO-friendly orders, time-saving shortcuts, and how to confidently troubleshoot errors and identify supplier limitations. Bonus: All CSR attendees will be entered to win a $100 Amazon gift card.
CSRs, check your email for details on how to register to join!
Behind the Scenes and From the Heart
As part of CSR Appreciation Week, we’re proud to celebrate Christine Rinehart of B-Squared, our CSR of the Year, recognized at the TASA Awards. Christine represents the very best of what it means to be a CSR – dedicated, dependable, and always putting her team and customers first. In this special video, she shares her story, what she loves about her role, and what this recognition means to her.
Meet Christine and let’s celebrate the heart of promo!
Let’s Fill The Feed With Appreciation 💙
Tag @Facilisgroup and use #FacilisCSR so we can follow along and share the love throughout the day.
Share a shoutout on social—post a photo and message highlighting your CSRs and what they mean to your team. Whether it’s a simple thank you or a story of how they’ve made an impact, every message helps us celebrate the incredible work happening across this community. Not sure what to say? Keep it simple – Tell us in one sentence why your CSR is the heart of your promo business.
A special message to kick off the celebration!
Enjoy a coffee on us today!
Get a coffee, a tea, or your favorite mid-morning pick-me-up. You’ve earned it! Watch your email today for a special Starbucks gift card heading your way.
Celebration Kit
Show your CSRs some love with digital assets you can use internally or share on social. Banners, badges, social frames, and more—everything you need to highlight your team!
Tell Us About Your CSRs
Tell us about the CSR superstars on your team! Upload their names, photos, and a short video or message sharing what they mean to your team.
Follow Along
We’ll be posting content and surprises throughout the week.
Tag us on social @Facilisgroup and use #FacilisCSR so we can feature your team!
Thank you to all our CSR Champions!
BRANDITO LLC
Kaitlyn makes it all look easy! You’d never know just how much she has on her plate, she handles everything that comes her way like an absolute champ without ever breaking a sweat. Her work ethic is unmatched, and she truly crushes everything she takes on. On top of that, her positivity and charm are completely infectious, lifting up everyone around her and bringing great energy to the office each day. Kaitlyn is a true powerhouse, and we’re so lucky to have her on the team!
Shads Advertising Co., Inc.
Denise is someone I’m truly grateful for. Her positive attitude and constant willingness to support others have such a meaningful impact on the team. She’s always ready to help, and it shows in everything she does.- Shelby Denise the Heroine of Dover! You’re all over it and then some! Knowing that everything sent to our clients from you at HQ passes your careful inspection is a huge peace of mind. We appreciate you! – Karen Thank you for everything: your attention to detail, your thoughtfulness, your kindness, and your moments of pure levity. Please don’t talk to strange old men in parking lots… but definitely keep Mariah dancing to K-Pop! I’m so grateful to know you!- Rachel Thank you for handling so much of the behind the scenes work that occurs at Shads. From sending promo samples to Colorado or one of my clients, fulfilling automotive stock item orders, or sending me UPS return labels, I could not be successful at my job without you. A BIG Thank you is in order! – Steve Denise really holds it all together. She’s incredibly accountable and always seems to catch and solve things before they even turn into a problem. She also brings so much light and happiness to the team, and we’re all better because of her.-Jen Denise goes above and beyond to make sure Shads is putting its best foot forward. She keeps us organized, ships our many samples out, and keeps us running smoothly. She supports us with a smile and often with a funny comment. We’d be lost without Denise. -Alicia
Shads Advertising Co., Inc.
Chin is one of those people you can always rely on. She works hard, shows up every day, and brings a level of consistency that’s rare and so appreciated.- Shelby Chin for the Win! Thank you, Chin, for your expertise in all things support, problem solving and too way many mockups to count! Are we SO grateful to have you on our team? That’s a big 10-4!- Karen Thank you for having my back. I super appreciate your follow up with suppliers to help with art issues and pricing discrepancies. You push all of us to meet deadlines and remind me when I’m slacking with follow ups. I need it. I’m so grateful for you;our team is stronger because of you! – Rachel Thank you Chin for being the first line of defense at Shads. Somehow you keep up with everything that everyone throws at you. You have been very paramount in ensuring my crazy store orders are organized and delivered without disruption. Thank you for keeping us honest and sending orders back when they are not complete. Thank you so much! – Steve Over the past three years, Chin has been such a steady and valued part of the team. She is detail oriented, eager to learn, always willing to help, and someone we all rely on because we know her careful eye and consistent effort help see every order through successfully.- Jen Where would we be without Chin?!! She takes care of our orders with an eye for details, making sure that mistakes are not left behind or details missed, and gets it done with a positive attitude and patience. She’s also great at teaching me things I don’t know. Cheers to Chin!- Alicia
You Name It Specialties
Alyssia is newer to the team, but she’s already making a strong impression. She’s putting in the effort to learn the role, picks things up quickly, and brings a friendly, positive presence to the team every day. Thank you for joining and supporting our team!
You Name It Specialties
Brandon wears many hats! He brings a strong work ethic, thinks outside the box, and stays focused on getting things done the right way. Even while working remotely, he remains dependable and loyal to the team.
You Name It Specialties
Even working remotely, Haylee makes a big impact across the team. She stays on top of her work, jumps in to help when needed, and consistently shows dedication and reliability. She may be quiet at times, but she knows her stuff and gets it done right!
You Name It Specialties
Lauren is someone you can always count on to step in and help wherever needed. She goes with the flow, adapts quickly, and is always willing to take direction and give her best effort. Her loyalty and positive attitude make her a strong part of the team. And if you haven’t noticed yet she’s always got the coolest shoes.
You Name It Specialties
Isabel is our go-to problem solver and steady leader for the CSR team. She brings a calm, easygoing presence while handling whatever comes her way, and she’s always willing to jump in and do the work alongside everyone else. Isabel is dedicated, reliable, and works seamlessly with the entire team. And let’s be honest – she always has the best nails in the building!
Pride Products Distributors LLC
Diane is our CSR rockstar! She shows up every day with a strong sense of dedication and a genuine commitment to taking care of her clients, always going the extra mile to make sure they feel supported and valued. It’s no surprise that she consistently earns 5-star rave reviews in client feedback surveys! On top of that, Diane is a great team player who’s always willing to jump in and support her coworkers. We can’t say enough good things about her!
Booker Promotions
Merry truly embodies what it means to be an exceptional Customer Service Representative. She consistently demonstrates remarkable patience and kindness, especially when supporting teammates through learning curves and everyday challenges. Her approachable nature makes it easy for others to communicate with her, and she always responds with understanding and encouragement. One of Merry’s most valued strengths is her reliability. Whether it’s submitting an order or navigating an unexpected issue, there’s a deep sense of trust that everything will be handled seamlessly when it’s in her hands. Even while managing an impressive workload processing over 100 orders a day she maintains an exceptional level of accuracy, ensuring that every detail is correct and nothing falls through the cracks. Time and time again, she steps in to resolve situations often ones that fall outside the norm with efficiency and care. Her attention to detail is nothing short of immaculate, ensuring that every task is completed thoroughly and accurately. Beyond that, Merry brings a level of emotional investment to her work that truly sets her apart. She cares deeply not just about getting the job done, but about the people she supports along the way. What makes Merry even more exceptional is her willingness to go above and beyond. No task is too small, no challenge too big she approaches everything with a positive attitude and a genuine desire to help. It’s no wonder her teammates admire her and often wonder how she manages to do it all so gracefully. Simply put, Merry is amazing. She is the kind of teammate everyone hopes for dependable, thoughtful, detail-oriented, and endlessly supportive. She doesn’t just do her job she elevates everyone around her.
Promo Logic
Our company has the most amazing CSR Team, and it would be impossible for us to choose just one to spotlight. Each year during CSR Week, we struggle to try to nominate just one of our CSRs and for years have made the decision instead choose to celebrate every one of our CSRs as well as highlighting our tremendous support staff during CSR Week. Our CSRs are multi-talented in so many ways, and they all wear multiple hats each day. They are not only CSRs but also incorporate multiple roles splitting their time as a CSR by also being part of our Finance, Marketing, E-Store Development, Management and Sales Assistant Teams. Adding on to this is our amazing Warehouse and Production Team that makes us all look like rock stars daily to our clients, meeting even the most challenging deadlines with dedication and professionalism. Each are critical to the success of our company and the daily collaboration between them and our sales team is what truly sets us apart from other promotional companies. They are all master multi-taskers, miracle workers, and problem solvers and when tasked with the most impossible requests by clients, they tirelessly work their magic as a team to ensure that every detail is taken care of. We love our Support Team and are so excited to celebrate them all during CSR week!
Brand Blvd
Kerissa consistently goes above and beyond to support the team and our clients, embodying what it means to be a true team player. She plays an important role in the success of our new hires, generously sharing her knowledge and experience to help others grow with confidence. Kerissa brings a positive energy to every interaction, always smiling and making her a true joy to work with. Her kindness and genuine care for those around her do not go unnoticed. Thank you, Kerissa, for everything you do each day and for setting the standard of what an outstanding CSR, and an even better person, looks like!
Brand Blvd
Tymara is the definition of a team player, always willing to step in and do whatever is needed to support both her colleagues and clients. She is instrumental in helping new hires succeed, taking the time to share her expertise and ensure others feel supported and set up for success. Tymara’s warm, friendly nature makes her an absolute pleasure to work alongside, and her kindness shines through in everything she does. Her positive attitude and willingness to help make a lasting impact on the team every day. Thank you, Tymara, for your dedication and for being such an incredible CSR and an even more incredible person
Brand Addition
Although Carrie Bronson has been with Brand Addition for less than a year, the impact she has made is truly exceptional. She is widely recognized by both her manager and peers as an absolute rockstar. Carrie is an Excel wizard whose technical skill consistently elevates the work around her, and she is always willing to step in and support others, often going above and beyond, to make everyones job easier. Carrie embodies best of the best performance through her dedication, collaboration, and positive attitude. The extra time and effort she invests in supporting our clients and delivering high quality results exemplify our brand values in action. The praise shared by those who work most closely with Carrie is genuine and well earned, and her contributions make a meaningful difference to our team and our business.
Ce Competitive Edge LLC
Catherine is a standout leader in the CSR world of promotional products. She approaches every question or challenge with confidence and clarity, consistently finding thoughtful solutions. She brings immense value to those around her, whether offering professional guidance or personal support, and does so with genuine kindness. Her positivity is contagious, lifting the energy of the entire office and brightening even the most demanding days. Her ability to coach and mentor colleagues is exceptional. Whether someone is on her direct team or not, Catherine makes time to explain processes, provide context, and help others grow. She is deeply committed to excellence;ensuring orders are accurate, clients receive their products on time, and any issues are handled quickly and effectively. Even under pressure, she remains composed and focused, setting a powerful example for those around her. It’s difficult to fully capture Catherine’s impact. She is strong, driven, and an incredible team player. Her leadership and example leave a lasting impression, and everyone at CE benefits from the opportunity to learn from her.
MPG Promotions
In the 9 years that Brenda has been a part of the member of Team MPG, we have all loved and relied on her sunny disposition. Her leadership of our CSR team is dependable and upbeat. Clients, vendors and her co-workers all turn to Brenda to get with job done with her amazing work ethic and constant smile.
Morgen Marketing
Here at Morgen Marketing, we couldn’t ask for a better CSR. Justin is one of the most kind and helpful people on our team. Whenever I have a question, I know exactly who to go to. He’s incredibly supportive of both me and the success of my business, always has answers, and handles our clients with the utmost care.
Nunzi’s Advertising
Jessa is a great CSR. She can handle all her duties with ease. Even during our peak seasons, she is calm, cool, and collected while getting all her tasks completed for the day. She is very friendly and always wearing a smile. She isn’t afraid to give the sales rep feedback on their orders and will always go to bat with vendors for them. There has been times where she has lost power and made up her time without prompting, wanting to get the job done. Even though she is offshore, she is an integral part of our team and we love having her!
Promotional Source
Amal is Amazing and very detailed on all orders. Also very kind and positive always a pleasure to work with and Excellent with my Clients as well.
Intercorp Group
Nycolene has been a tremendous support to our business and truly contributes to its success. She is hardworking, dependable, and consistently goes above and beyond in everything she does. Her friendly and approachable nature makes working with her easy and enjoyable, and she always stands out through her professionalism and dedication. Nycolene’s positive attitude, strong work ethic, and commitment to excellent service make her a valuable asset to our team.
GO USA, Inc.
Bea and Chelsi are a huge part of what makes GO USA special. They bring such a positive, engaging energy even from halfway across the world and they’re incredibly dependable. You can always count on them to have the company’s best interests in mind. They’re eager to learn, and when something doesn’t go right, they own it and move forward. While the nomination called for one person, the truth is they’re at their best as a team. They cover for each other seamlessly, which gives us an extra couple of hours of coverage every day and makes a real difference for our clients and our team. We finally got to meet them in person this past November, and they were exactly who we thought they’d be.
Morgen Marketing
I would not be able to do what I do without Justin! He’s the bees knees and executes our process flawlessly! He constantly helps with mistakes or missing information even though he’s not required to do so! He’s always kind and helpful! I hope I’m like him when I grow up!
Brandability
Marsha is a rock star. She understands the core elements of providing excellence in customer service every day. She’s a critical thinker, has cultivated relationships with supplier partners, she understands my customer brand guidelines to handle proof approvals and ward off imprint issues, she has embraced company stores and pop-up stores to provide vital support in managing them and she is always eager to champion special projects. Her customer communication is fluid of which I can totally trust her to engage and provide them assistance. Marsha’s core values, core strengths and overall “I got this” and “what can I do to help” attitude puts her at the highest level of customer service. Marsha is always happy to jump in and help her fellow OLT colleagues or others within Brandability. Her smile is contagious and her love for what she does radiates. Grateful, thankful and blessed to have Marsha as my designated CSR.
Promotional Source
I feel truly blessed to work with Hayley Wong as my CSR at Promotional Source. Watching her professional and personal growth over the past 16 years has been phenomenal. What sets Hayley apart is her outstanding dedication and impact she orchestrates. As an ideal CSR, she not only performs CSR duties but mentors new CSR’s during their onboarding process. What truly sets her apart is her ability to build and nurture strong vendor relationships which is key to our success. Through her win-win attitude, professionalism and consistency, she has earned a high level of trust that often results in priority production for our orders with the vendors – directly benefiting our timelines and ultimately increasing client satisfaction. She approaches challenges with a solution-oriented mindset, navigating complexities, calmly and efficiently. She finds ways to move things forward smoothly and is committed to doing whatever it takes. Hayley brings a remarkable level of balance and commitment, seamlessly excelling in her role while also being a dedicated and present mother. Her ability to maintain such a high standard in both areas speaks to her exemplary work ethic, organizational strengths, intelligence and character. For 16 years, Hayley’s contributions have made a positive impact on our operations, strengthened both vendor and client relationships and strongly contributed to our success and growth.
Promotional Source
John Silva is the newest member of our CSR team, and he has already made a strong impression with his eagerness to learn and his positive attitude. He is picking things up quickly, embracing new challenges with enthusiasm, and showing a clear commitment to growing in his role. With his drive and determination, there’s no doubt that in time he will be right alongside the rest of our CSR powerhouse team, contributing to our success and strengthening our department even further.
Promotional Source
Amal Bakhit is an exceptional CSR whose dedication and work ethic shine through in everything she does. She consistently goes the extra mile to support her sales reps, ensuring every order is processed accurately and delivered on time. Her reliability, professionalism, and commitment to excellence make her a true asset to the team, and her efforts play a key role in keeping our operations running smoothly.
Prisma
Krissy is such a committed team member. She is always willing to help anyone with anything. She is extremely knowledgeable in the industry. Krissy is critical to the success of the branded merch division at Prisma and I am so grateful she is on the team.
Promotional Source
Hayley Wong is one of our standout CSRs, known for her unwavering dedication and exceptional work ethic. She consistently goes above and beyond to support her sales reps, ensuring every order is handled with care and delivered on time. Her reliability, attention to detail, and commitment to excellence make her an invaluable part of the team, and her efforts have a meaningful impact on our daily success.
Promotional Source
Although Sharmaine joined our team recently, she has quickly demonstrated exceptional growth and has become an important contributor. Her commitment, professionalism, and strong work ethic make her a valuable member of our organization.
Promotional Source
Hayley is reliable, conscientious, dedicated, and always a friendly voice to assist whenever needed. She is an integral part of my success!
Thank you, Hailey for everything you do
GACO SOURCING
At GACO, great client experiences start with great people and Eliza is a perfect example. When the pace picks up and the pressure is on, Eliza is exactly who you want in your corner. She brings a calm, steady presence to even the most demanding days, while managing high volumes of work without missing a beat. Her ability to keep projects moving smoothly, no matter what’s thrown her way, is something clients and teammates alike can count on. GACO is truly lucky to have her.
Hoopla
Pearl Sambile is an indispensable pillar of the Hoopla team. Since joining us in 2022, she has stepped into the role of Customer Service Manager with a level of dedication that truly makes her the “”engine”” of our daily operations. Pearl literally does it all from the first point of contact with clients to creating detailed quotes, meticulously following through on every order, and reconciling complex spreadsheets. What sets Pearl apart is her proactive nature and her genuine commitment to client satisfaction. Our clients absolutely love her because she ensures every project is handled with precision and care. For me personally, she is a vital partner in this business;she manages the intricate details that allow us to scale, and quite frankly, I would be lost without her. Her industry expertise and her ability to juggle multiple high-priority tasks with a positive attitude are key drivers of Hoopla’s success.
Walker-Clay
Carol is a vital member of our CSR team who plays a central role in coordinating the operational flow of promotional merchandise orders. She manages communication between clients, suppliers, and production partners to ensure accuracy in order entry, proofing, and fulfillment. Carol is especially strong in monitoring production statuses, resolving order discrepancies, and maintaining clear updates on shipping and delivery schedules. Her ability to stay on top of multiple active projects ensures that client programs are executed efficiently and that all branded merchandise meets required specifications and deadlines.
Victor Advertising Service
Elise has been winning people over long before she stepped into the promo world. We first met her when she was working at a bakery, where she somehow managed to remember our usual orders better than we did and always greeted us with a smile like we were her favorite regulars (we’e still convinced we were). Even then, it was clear she had a natural gift for making people feel seen, appreciated, and just a little bit happier than when they walked in. Fittingly, her last name is Rose because wherever she goes, she tends to make things a little brighter and more delightful. Fast forward to today at Victor Advertising Service, and Elise has taken that same charm and sprinkled it all over the promotional products world. As a Customer Service Representative, she doesn’t just process orders, she orchestrates them with the focus of a Pilates pro and the flair of a reality show finale. She’s always the first one in and the last one out, making sure every detail is aligned, balanced, and handled with care (core strength, but make it customer service). She tracks orders like she’s managing eliminations on a competition show nothing slips through the cracks, and every outcome matters. She follows up with personal phone calls, sends handwritten thank-you notes, and somehow makes even logistics feel personal and thoughtful. Elise is equal parts detail-oriented professional and human ray of sunshine, with a dash of Bridgerton elegance and foodie enthusiasm mixed in. Our office at Victor Advertising Service often hums with the Bridgerton soundtrack thanks to her, which feels fitting because she brings a little drama (the good kind), a lot of heart, and impeccable taste to everything she does. Like her name suggests, she leaves a lasting impression, thoughtful, vibrant, and impossible to overlook. Simply put, she goes above and beyond, then adds a handwritten note and a soundtrack to match. We feel incredibly fortunate to have her signature sparkle on our team, representing Facilis and the promo industry.
GACO SOURCING
Smart, resourceful, and quick on her feet, Sydney has a talent for navigating challenges with ease. She brings a collaborative spirit to everything she does and is always ready to step in where needed and ensure projects stay on track. Her attentiveness and follow-through make her a valued resource for both clients and colleagues alike. GACO is fortunate to have her dedication on the team.
Walker-Clay
Julie is an integral part of our customer service team and a key driver in managing the end-to-end order process within the promotional products industry. She works closely with suppliers and internal teams to ensure purchase orders are accurately processed, virtual proofs are reviewed and approved on time, and production timelines are clearly communicated. Julie is highly skilled at tracking complex, multi-vendor programs and ensuring all details from decoration instructions to shipping requirements are executed correctly. Her responsiveness and organization help prevent delays and ensure every order moves smoothly from placement through delivery.
Promotional Source
Sharmaine has been an amazing and great CSR for me for about a year now. I can always rely on her when called upon and owe a great deal of success to her!
Gator Garb Promotions
Morgan is an excellent CSR whose reliability and attention to detail make her a great asset to our team! Morgan uses her seven years of experience at our company to help train and onboard new sales representatives. She shares best practices, offers constructive feedback, and serves as a reliable knowledge base, significantly shortening the learning curve for new hires. Morgan also plans all of our vendor shows, ensuring our team can show the latest and greatest products to our customers.
TSC Inc.
We are so grateful for Laurence. He is an exceptional communicator who handles every job with ease and professionalism. We’re truly lucky to have him on our team!
Gator Garb Promotions
Despite maintaining a heavy individual workload, Kaiya consistently prioritizes helping others. She is always willing to pause her own tasks to address questions or provide support. On top of her normal CSR duties, Kaiya also runs all of our online stores. She provides excellent support to all of our clients and sales reps! Kaiya is enthusiastic about finding ways to improve processes and seeks out new solutions to increase efficiency.
Promotional Source
Pam is extraordinary, not only is she the Director of Operations but she also has a full CSR desk. She does all the training, scheduling, she oversees production between both locations. She does it all and still remains patient and so willing to help everyone. She wears so many hats and does an amazing job. She works so hard and truly enjoys her job.
Shop Madden
Tabby has been the heart and soul of our team since 2016. She started in production, stepped into the CSR seat in 2021, and has been our CSR lead ever since… training our newest team members and setting the tone for what great service looks like at Shop Madden. What makes Tabby special isn’t just how reliable she is (though she is, you can hand her any order, any issue, any curveball, and walk away knowing it’s handled). It’s the joy and positivity she brings every single day. As one of our teammates put it, “When I’m stressed placing orders, Tabby makes me feel so good and helps me in areas that may not even be fully her job.” She’s a true team player who jumps in wherever she’s needed, always with a smile. We placed thousands of orders last year, and Tabby helped make sure every one of them was tracked, monitored, and delivered. We could not do what we do without her (and we wouldn’t want to). Thank you, Tabby, for ten years of showing up with excellence, care, and that signature upbeat spirit. We love you and appreciate you more than words can say.
Shop Madden
Yay joined our team in Fall 2025 from the Philippines, and in just a few short months she has become a core, indispensable part of Shop Madden. From day one, Yay has impressed us with her accuracy, her ownership, and her unflappable ability to handle whatever gets thrown her way. As one of our teammates said, “I don’t think twice once I throw it over the wall, because Yay does such an amazing job.” That kind of trust isn’t easy to earn, and Yay has earned it quickly. Beyond the work itself, she brings positivity and warmth to every interaction with our operations team and our sales team. She’s the kind of teammate who makes everyone around her better. Thank you, Yay, for the energy, the excellence, and the heart you bring to our team every day. We are so lucky to have you, and we’re grateful for everything you do. Happy CSR Appreciation Week!
Promotional Source
Pam and I have been working together for years;this is our 3rd company together. Pam pay great attention to detail in all aspects of my orders. She knows her products and suppliers well. We depend on her with handling our orders/business and her relationships with the suppliers which is just as important. She is so hard working and really cares about us personally and our overall business.
Artina Promotional Products
It’s a joy working with Ella her smile and giggles are contagious. She works quietly and efficiently, but when she joins a Teams call, she always brings a great presence. Ella learns quickly and asks excellent, thoughtful questions. Her team enjoys their monthly meetings that mix business with a bit of fun.
Artina Promotional Products
Jenny shows up every day with a great attitude and positive energy. She recently moved into a new role that splits her time between CSR work and supporting our top sales rep, where she’s been learning how to put together proposals and writing orders. We really appreciate how open she is to learn new things and stepping up to take on more responsibility.
Artina Promotional Products
Rhen naturally leads the CSR group and is always willing to support others without hesitation and maintains a positive attitude. He is easy to communicate with and handles constructive feedback thoughtfully always taking it as an opportunity to learn. I always appreciate the stories he shares about his daughter and his past adventures.
BRANDITO LLC
Jeri is an absolute rockstar! As the manager leading the CSR teams across all three locations, she keeps everything running seamlessly. We love how much she cares about her team. She consistently goes above and beyond, bringing a positive attitude, quick solutions, and strong leadership to the table. Jeri is one of those people, that doesn’t just tell you something is wrong, she shows you why. Her attention to detail, responsiveness, and genuine care for our needs make a huge impact on our day-to-day operations. We truly appreciate all she does to help keep BRANDITO thriving!
BRANDITO LLC
Aaron is truly one of a kind! He consistently goes out of his way to support both our sales reps and clients, always stepping in with a positive attitude and a solutions-focused mindset. No matter the situation, Aaron is dependable, approachable, and ready to help however he can. He’s not only an incredibly hard worker, but also one of the kindest, most genuine people you’ll ever meet. He builds strong relationships, earns trust quickly, and makes everyone around him feel supported and valued. Aaron’s dedication, consistency, and heart for what he does make a lasting impact on the entire team. We’re so lucky to have him!
Promotional Source
“Dawn is a superstar! She is hard-working, thorough, meticulous, and so sweet!
She is always on top of her work, I trust her completely to assist me with all my orders and ensuring a smooth process for my clients. Thank you Dawn!”
BRANDITO LLC
Lindsey is an absolute force! She brings so much fun and energy and positive vibes to the office, brightening every single day with her laughter and warmth. No matter what gets thrown her way, she handles it all like a total pro with confidence and grace.She’s incredible with both our vendors and our team, building strong relationships and keeping everything running smoothly behind the scenes. Lindsey’s positivity, resilience, and unstoppable attitude make a huge impact. We’re so lucky to have her!
Artina Promotional Products
The Artina CSR team and Anna (coach/manager) in the Philippines
Eskimo Joe’s
EJPPG is incredibly lucky to have this group of dedicated and enthusiastic Customer Service Representatives. They are central to delivering on our unconditional guarantee, ensuring every order is executed with precision and care day in and day out. Their dedication, attention to detail, and genuine passion for helping others consistently elevate our clients’ experience.
A huge thank you and shout-out to Michelle R., Katie, Marlana, and Michelle S.!
Jeckil Promotions
We’d love to recognize Jeckil’s Amazing CSR Team! Adrian Love, Suzy Stout, Sandra Baynham, Maddie Hampton
Promotional Source
“I would like to nominate Amal for CSR Appreciation Day in recognition of the exceptional support she consistently provides.
Amal is reliable, responsive, and genuinely committed to helping others. No matter the request, she approaches every situation with patience, professionalism, and a positive attitude. She takes the time to understand needs fully and always follows through, which makes a meaningful difference in our day to day work.
Amal is not only highly capable, but also a pleasure to work with. She contributes to a supportive and collaborative environment, and her efforts do not go unnoticed.
She truly embodies what a great CSR should be, and I am grateful for everything she does.”
Gator Garb Promotions
Morgan does an amazing job staying on top of our book of business. I throw some pretty wild, not-so-cut-and-dry jobs her way, and she consistently makes sure everything is handled the right way. She keeps things moving, pays attention to the details, and makes sure our customers are always taken care of and getting their gear exactly how it should be. She’s the best.
TSC Inc.
Noel is an incredible asset to our team. Able to tackle the most complex jobs! Our team knows that when he is on it, he will do it well!. We love Noel!
Promotional Source
Hayley is the kind of CSR every team hopes for but rarely finds. Nothing slips past her. She catches the details others miss, moves quickly, and keeps everything precise and on track. She has a sharp eye and isn’t afraid to call things out, including putting me in my place when needed, which honestly keeps everything running better. Without her, I’d be moving at a snails pace. She’s a huge part of why things work as well as they do. I LOVE MY HAY. XO
Morgen Marketing
Justin is an integral part of my day-to-day success and the overall experience able to deliver to my clients. He’s incredibly reliable, detail-oriented, and always one step ahead when it comes to managing orders and timelines. Whether it’s tracking down updates, catching potential issues before they become problems, or keeping everything running smoothly behind the scenes, Justin makes it possible for me to stay focused on building relationships and growing my business.
Promotional Source
Dawn is very supportive and proactive! She really supports the Sales Team and goes above and beyond! She is always fair and polite with our vendors and is not afraid to address issues with reps! Great – Teammate!
IMAGEN
Alyssa is AWESOME and such a valuable team member!!! She keeps me on track and does not let things slip. Shes great at managing orders and ensuring we meet our customers deadlines and deliverables from checking proofs for accuracy through delivery. Shes a ROCKSTAR!! We are lucky to have her.
KMK Promotions
Ave is truly a gem to all here at KMK. She is smart, funny, talented (plays guitar and sings) and detail oriented. She is quick at responding and gets the orders pushed thru quickly and accurately seeing them through until completed and ready for invoicing.
Brandito LLC
Amy brings years of service and experience to her role as CSR. Her dedication and high standards makes her such a valued member of our Cincinnati team. Thank you Amy for your keen attention and genuine caring, we all benefit from it.
HDS
Michael goes above and beyond for all of his sales reps & his teams that he services and is always helping in extra ways. We are lucky to have him helping us and thankful for his work!
KMK Promotions
Becca is beyond detail oriented and the best go to anyone could have. As Facilis CSR of the Year recipient she still shines bright and everyone here at KMK appreciates her input. As finance manager I depend on her knowledge of everything from A to Z many times daily and she makes my job so much easier!
FullLine Specialties
Julie is an incredible team player who consistently goes above and beyond to support those around her. She brings creativity and fresh, out-of-the-box thinking to every challenge, always finding solutions that make a difference. Julie is also someone who never hesitates to lend a helping hand and confidently speaks her mind to improve the teams success.
Julie’s impact on the team is invaluable, and she continues to set a high standard for what exceptional customer service looks like.
Balady
We are so lucky to have Hilary Ververs! Her commitment to our clients and our team is unmatched, and she makes all of us better each day! She builds trust, strengthens relationships, and elevates our entire operation every single day.
Idlebrook Promotions
Amber is a leader when it comes to CSR’ing. She stays on top of every detail of the job until it’s conclusion and is resourceful beyond all telling. She is knowledgeable, caring and gives clear directives and is altogether a wonderful person to work with at Idlebrook.